Are you starting to notice that more and more your employees are coming in late? Is it starting to affect your business? You have customers to accommodate, so you need to make sure your staff is showing up on time.
Here are the top 6 ways to improve on-time arrivals and make sure your staff and your customers are happy.
1. Identify and Measure Your Employees’ Attendance
Identifying the problem may seem obvious: you see people showing up late once or twice. But how often are your employees actually showing up to work late?
You may hear an upset customer or two mentioning that you seem understaffed. They’re complaining there is no one around to help (or even worse, you’re reading the complaint on Yelp).
Studies show that 91% of your customers who had a bad experience will never return to your business again. Providing a great customer experience is vital. Understaffing can have a real impact on your business’s bottom line. Start keeping track of which employees are showing up late and how often. An online employee time clock can help.
2. Make Sure the Attendance Policy is Clear
Make sure your employees are all aware of your attendance policy. Include this as part of a larger employee handbook.
Once they know the consequences, your employees will trade shifts instead of calling in, or showing up late without warning. Trading shifts is simple with the free Homebase mobile app, where your employees can request a shift trade with manager approval.
Employees are late for lots of reasons. The first time it happens, approach the issue with compassion. Maybe something unexpected came up, like child care or transportation issues.
Your first thought may be to write up an employee for being late, but start with a conversation. You should build a process that’s consistent, like making the first violation a warning, and make sure it’s in your employee handbook.
3. Use a Digital Time Clock
If you don’t have a way that you are digitally keeping track of time cards, you should. It’s a great way to stay in compliance with labor laws and keep a digital record of clock-in and clock-out times, along with edit history. A time clock app like Homebase will prevent “buddy punching” (employees clocking in for each other) by capturing a photo on clock in.
Homebase will keep all your employees’ time cards stored in the cloud so you will never lose them, and you’ll have a record when you meet with your employees for their reviews. Employees we’ve talked to also said that a business that effectively uses mobile tech is more likely to be creative, satisfied, and productive. This is definitely a win-win!
4. Celebrate Your Team Regularly
During your regular staff meetings, carve out a little time to share kudos with your team, like employees who’ve been showing up on time consistently. Go over what your employees are doing well as a team and what they can improve on. Giving recognition to an employee who is working hard can go a long way. It will also get other team members involved in sharing the love. Between meetings, send shout-outs using the team messenger in the Homebase mobile app. Everyone on your team can send one thank you, after their shift is over, to someone who made their work a little easier.
5. Review employees regularly
Try to meet with your employees regularly. Traditional review cycles are quarterly, but do them more often if time permits. This shows your team you have an interest in them and want to help them improve. I find employees are more willing to show up to work and work hard for you when they feel like their leaders care for them. This would also be a good time to see if they have any changes in their availability. Have your employees set their availability a few weeks in advance to make scheduling easier.
6. Reward Improvements
“Gamify” being on time. Share the On-time report from the Homebase Dashboard with your team so they can see their on-time performance against their peers. Some employees find that this competitiveness will improve their performance and attendance to try and be number one. Get to know your employees, and find out if your employees are more reward driven or recognition driven. Some may not care for the rewards but they do feel good when you shout them out. It makes them feel like their work is not going unnoticed. Others will want the reward. This could be preferred shifts, weekends off, more money, or even small prizes.
The customer comes first, and your employees are your brand. Make sure that your employees are given the proper tools to not only do their jobs effectively, but to help make their shifts easier as well. Worrying about schedules is just one more thing that’s constantly on their mind but doesn’t have to be. Having a great feature like Shift Reminders will take care of this by alerting the employees before their shift starts. This will decrease the likelihood of them forgetting what time they were supposed to come in and then showing up late.