General Manager

POSITION SUMMARY: Set and achieve the highest standard in all areas of restaurant management including the employee experience, the customer experience, and financial results. The General Manager will oversee training and development of restaurant employees and effectively address the needs of the customer, the assistant manager, and other employees. He/she assumes complete responsibility for the restaurant and ensures all employees are performing their job responsibilities and are meeting company expectations.

KEY RESPONSIBILITIES:

Identify, interview, and hire great crew members that represent our core values and culture
Properly train and develop crew and hourly managers
Foster an environment of teamwork
Delegate tasks to team and provide follow-up/feedback
Hold team accountable for their performance; provide coaching and counseling as needed
Provide effective and open communication on goals during team meetings; recognize positive contributions.
Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
Administer payroll procedures and ensure employees are paid accurately and on a timely basis
Ensure team provides fast, friendly, and accurate service
Effectively handle customer issues; continuously improve mystery shopper scores
Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
Ensure product quality, store cleanliness, maintenance, and security standards are met
Increase comparable sales and deliver budgeted sales each period
Control cost of goods, variances, and inventories within the store
Prepare profit and loss statements
Create employee schedules that maintain financial responsibility and ensure an exceptional customer experience
Ensure proper cash handling and deposit procedures are followed
Ensure appropriate inventory and ordering systems are in place


QUALIFICATIONS/SKILLS:

Excellent communication skills to connect effectively with customers and co-workers
Possess the ethics and positive attitude that support our values and culture
Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
Ability to use a PC
Ability to understand financial reports
Strong time-management skills and ability to multi-task, prioritize, and organize
Ability to stand/walk for 8-10 hours per day
Available 50 hours per week; able to work flexible hours as necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed


EDUCATION AND/OR EXPERIENCE:

A.A. or B.A./B.S. in a related field
Minimum of two years of experience as a restaurant General Manager

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