Free Job Description Template: Director of Operations

A free template for a Director of Operations job description. You can download an editable version below, but here's the full text:

POSITION: DIRECTOR OF OPERATIONS
FLSA STATUS: EXEMPT

POSITION SUMMARY: Responsible for the overall operations including quality, service, inventory, sanitation, and daily operations. The Director of Operations is also in charge of recruiting motivated and enthusiastic leaders in the management team to act as role models for our hourly team.

KEY RESPONSIBILITIES

Oversee the quality of service and food that is delivered to each customer, making sure that it adheres to company standards
Provide strategic and tactical guidance on restaurant operations, standards, and guidelines including service, product preparation, customer service, and General Manager development
Ensure direct reports perform all necessary administrative and accounting duties promptly and accurately
Prepare and oversee submission of accurate daily/weekly/monthly paperwork, ensure cash handling procedures, maintain and control restaurant assets, and maintain food and beverage inventory
Compile local, state and federal laws, regulations and guidelines
Adhere to the restaurant operating budget and manage service contracts
Review and monitor capital expenditures within each restaurant
Manage company’s financial planning and controls; determine profit performance goals and ensure they are achieved
Analyze systems and procedure for continual improvement of earning goals
Provide strategic direction for sales, operations and promotions
Supervise people development, e.g., hire, assign, train, development, motivate, evaluate, promote, discipline, and terminate restaurant management personnel
QUALIFICATIONS/SKILLS:

Proven record of developing employees
Strong mathematical skills
Excellent oral and written communications skills
Strong organizational skills; ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Excellent customer service skills
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds; bilingual skills a plus
Available approximately 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively including weekends and closing shifts as needed
Excellent leadership and organizational skills with attention to detail
Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE:

B.A./B.S. in a related field
Minimum of 5 years multi-unit management experience

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